Refund policy

We only accept returns on a case to case basis. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Unless there were manufacturing defects or damages. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You’ll also need the purchase email or proof of purchase.

To start a return, you can contact us at info@signal.com.my. If your return is accepted, you can return the item back to us. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus a 30% restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at info@signal.com.my.

Unfortunately, we cannot accept returns on sale items or gift cards.